The Client: The company or individual requesting the services of Mindlabs Systems.


Mindlabs Systems will carry out work only where an agreement is provided either by email, telephone, mail or fax. An ‘order’ is deemed to be a written or verbal contract between Mindlabs Systems and the client, this includes telephone and email agreements.

During the project briefing, it is client’s responsibility to provide us with clear guidelines along with the flow or specific details you may require. When such details are not provided, we will proceed with our understanding of your requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.Once proposal has been finalised, any additions, changes or enhancements in the functionality or design of the project will affect the proposal and may incur additional cost and a revised delivery date. All additional work, over and above the estimates is charged separately. Under no circumstances will Mindlabs Systems be liable for any delays caused by change in the project brief.

Website Design and Feedbacks

We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.

Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of $50.00 per hour.

Website Contents

Website content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.


The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.

Mindlabs Systems takes no responsibility of any of the third party products, software or components used in the website development such as payment gateway, SSL certificates etc. We suggest you to take regular back-ups to avoid any disruptions.

Mindlabs Systems takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party softwares.

Payment / Refund terms

Unless otherwise specified, our payment terms are as follows: A 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is “complete”. We reserve the right not to commence any work until the deposit has been paid in full.There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done.

The site is “complete” when the site is developed, not when the content is ready, which means the payment will be due when we’ve done our part.

If the project stalls for a period of 3 weeks due to the client’s delays,client is required to complete 80% of the total project agreed before commencing the work.

All invoices are to be processed as per the schedule via your preferred method of payment.

**The copyright of the images we use in the site should be purchased by the project sponsor/client.

Cancellation Policy

If you cancel your order after making the payment, but the work has not commenced, we will refund 100% of the payment that you have already made.

If the order is cancelled after the commencement of work, the maximum refund or charge will be 75% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed.

All cancellations must be received in writing and can be sent via regular mail, email or fax.

Telephone requests on cancellations will not be accepted.

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